Our purpose is to support the health and wellbeing of our customers, and create a brighter future for communities and the natural environment. This purpose sets out our commitment to a sustainable future.
Our 2030 Strategy gives voice to our customers who are our inspiration to deliver what matters. It sets our direction over 10 years and our approach will ensure we provide essential water and sewerage services while also building a more sustainable, vibrant and connected community.
Every 5years all water businesses undergo a price review run by the water industry’s independent regulator, the Essential Services Commission. (ESC). We’ve started planning for our next price submission - the services we'll provide and the prices customers pay, in the 5 years from 1 July 2023 to 30 June 2028.
We've engaged with customers, the community and stakeholders since early 2021 to find out what matters to them about their water and sewerage services. These insights and feedback have shaped and informed our plan for these 5 years. We've submitting our plan to the ESC and received preliminary approval.
Honour and respect for the rights and cultures of First Peoples sits at the heart of our Strategy as our guiding principle.
We focus on reconciliation, enabling self-determination and expanding our partnerships with Traditional Owners/Custodians to embrace a caring for Country philosophy in our decision-making, drawing on the invaluable knowledge of First Peoples accumulated over thousands of years about the profound connection between Country, people and water.
We’re acting for a cleaner, greener and healthier Melbourne for today and for future generations, tackling climate change and zeroing in on emissions. We’ve set an ambitious goal: to reach net zero Scope 1 and 2 emissions for the 2025-26 financial year.
We take a big picture approach to providing our services, to achieve the best result for our community and planet.
We were the first water corporation in Australia to commit to the United Nations Global Compact and the Sustainable Development Goals (SDGs). This is a set of 17 global goals describing what a prosperous yet sustainable world looks like. We are contributing to the SDGs through every aspect of our business, from human resources to customer hardship to where we source our energy.
Our society and economy relies on a healthy planet.
Customers and the community are at the centre of everything we do.
We need to ensure that our business is resilient in the face of change.
We're using the Sustainable Development Goals (SDG's) to address global water sector challenges.