Yarra Valley Water has engaged New Plumbing Solutions (NPS) to deliver this program. 

Established in 2009, NPS provides high quality, safety-first plumbing maintenance. NPS are committed to providing the most experienced and competent field personnel on the job and ensuring the highest quality customer experience.

A fully licenced NPS plumber will conduct the water audit and shower head replacement. The NPS plumber will carry YVW contractor cards and will be able to produce these on request. 

There is no cost involved for the water audit, or the shower head product and installation. The plumber will undertake the water audit, make water efficiency recommendations, and supply and install your new water efficient shower head, completely free of charge.

As part of the water audit, the plumber will check for minor leaks, assess flow rates, and provide recommendations for water efficiencies. Our plumbers are unable to undertake repairs and if you are found to have an existing leak, we recommend you contact your local plumber to investigate. 

Different services will require different lengths of time to complete. Smaller or newer properties with modern fittings may take as little as 15 minutes, while an older home with multiple shower heads to replace will take a bit longer. As an indicator, we recommend you allow up to one hour for your appointment. 

Following your appointment, NPS will email you a copy of your water audit for your records. You may also be invited to participate in a short survey so that we can better understand your experience to make the program the best it can be.

Should you need to cancel or reschedule your appointment, please call NPS on 1300 994 559 and select Option 2 at least four hours before the scheduled appointment time. For appointments scheduled before 11 am, please advise NPS the previous business day.

If you need to get in touch with NPS regarding your appointment or your shower head installation, please call on 1300 994 559 and select Option 2. 

If you have any feedback or further questions about the water audit program, please reach out to [email protected] and someone will be in touch during business hours.

Invitations to participate in the program are sent to a random selection of Yarra Valley Water customers from preselected areas. These customers must have previously registered their email address with Yarra Valley Water.

If you have not received an invitation and are a Yarra Valley Water customer who would like to be involved in the program, you may still register. However, please be aware that there may be a delay in booking an appointment, as priority will be given to those customers who have received an invitation. 

You must own the property to be eligible for the program. If you are interested in other ways to save water, you can find more information at yvw.com.au/help-advice/saving-water. 

Fixtures, fittings, and appliances get better every year, and we find that newer homes are more efficient. While available to any customer invited to participate, the program will be of the most benefit to those with an older home.

If you are interested in other ways to save water, you can find more information at yvw.com.au/help-advice/saving-water.

Customers with older homes have found the program particularly beneficial as older homes typically have fixtures and fittings that are less efficient, and a water audit can reveal opportunities to make water savings.

A new shower head can make a marked difference to your water use, and a water audit will help identify areas where you could further improve your water-efficiency. 

If you live in a unit, flat or apartment, there is less plumbing to inspect, so the water audit will typically take 10-15 minutes. If you have older fixtures and fittings, the shower head exchange won’t take long and is the best way to reduce your water use and save money on your energy bills.

This program has the potential to provide annual water savings of up to 20 kilolitres per household, saving up to $150 per year across water and energy bills.

Plus, each replacement shower head has a recommended retail price of $150 or more, and installation is free.

If you need to get in touch with NPS regarding your appointment or your shower head installation, please call on 1300 994 559 and select Option 2. 

If you have any feedback or further questions about the water audit program, please reach out to [email protected] and someone will be in touch during business hours.

Explore our fact sheet for information about our available selection of products.

Some shower heads flow at a rate of up to 11 litres per minute whereas a WELs 5-star rated shower head uses just 6 litres per minute. In an average household, showers account for up to 30% of household water usage so installing a water efficient shower head that uses less water per minute, can make the biggest impact on water and energy bills through lower energy for heating water for the shower. 

We are proud to offer quality replacement shower heads. We have carefully selected our products from retail brands including Caroma, Methven and Phoenix. All products are WELs 5-star rated, have a high-quality chrome finish, and retail at $150 or more. 

Replacement shower heads are only available in a chrome finish and must be a like-for-like replacement with respect to the fitting. 

NPS will carry a selection of shower heads to choose from on the day of your appointment. Depending on the type of shower fitting that you currently have and stock availability, you may have a choice between two products for your shower head replacement. 

Water efficient shower heads help reduce the flow rate so it may take a few showers to adjust to your new shower head. While it may feel a bit different, you can expect consistent temperature and good water pressure so there should be a minimal impact to your shower experience. 

The plumber will replace your current shower head with a brand new, like-for-like water efficient chrome shower head to match the fitting style in your shower. For example, if your shower has an overhead shower rose fitting, your replacement shower head will be an overhead shower rose fitting.

Unfortunately, we are unable to fit a different fitting style to the existing shower. 

The shower head products offered as part of this program are only available in a chrome finish. Unfortunately, we are unable to offer other finishes or colours.

If you want to reduce your water usage and have a specific finish for your shower tapware, we encourage you to explore the wide range of water-saving products available on the market that you may like to buy and install at your own expense. 

Each shower head comes with a minimum 5-year warranty. 

Each shower head product has been selected for quality and is covered by a manufacturer’s warranty. For information regarding the warranty period for your new shower head, please refer to the link for the manufacturers website listed on the fact sheet.

Your old shower head will be removed and disposed of. 

If you need to get in touch with NPS regarding your appointment or your shower head installation, please call on 1300 994 559 and select Option 2. 

If you have any feedback or further questions about the water audit program, please reach out to [email protected] and someone will be in touch during business hours.