Paying by cheque in the mail ends 30 June 2022
From Friday 1 July 2022, we’re no longer able to accept cheques mailed to us for payment.
Our bank has stop processing cheques and the GPO Box 2860, Melbourne VIC 3001 address that cheques are sent to has now closed.
Electronic Funds Transfer (EFT) is now available as an additional payment option.
Frequently Asked Questions
Why are you no longer accepting cheques in the mail?
Our bank, Westpac, has cancelled the GPO Box you send cheques to and will also stop processing cheques. This means we're not able to receive or process cheques after Thursday 30 June 2022.
What happens if I have to send a cheque in the mail before 1 July 2022, but Yarra Valley Water don't receive it until after 1 July?
Any cheques that we receive from 1 July 2022 cannot be processed. We will contact you to arrange alternative payment and will organise to return your cheque.
What other ways can I pay my account?
There are several other ways to pay your bill:
- Direct debit – call us on 1300 304 688 or set it up online
- EFT – transfer direct from your account to ours. You'll find our account details on your bill.
- BPAY – look for the BPAY code on your bill to set this up with your bank
- Credit card – call us 24/7 on 1300 362 332 or pay online
- Pay by cheque at any Australia Post office
Can I send cheques to you at another address?
You can still pay by cheque in person at any Australia Post. Unfortunately, our bank has cancelled the GPO Box and won’t process these cheques anymore, and there’s no other address to send cheques to.
Which of my accounts does this change relate to?
This change applies to any accounts that you have with us. From 1 July 2022, we're not able to process cheque payments for Yarra Valley Water bills or accounts.
Why have you sent me multiple letters/emails about the same thing?
We’re sorry you’ve received so many letters/emails but to make sure we tell people who’ve paid by cheque, we’ve contacted each account holder at their mailing or email address.
Do you have Electronic Funds Transfer available as a payment option and how does it work??
EFT is now available as a payment option.
EFT allows you to pay your water bill by transferring money directly from your bank account to ours. A unique bank account number will be provided for each account you have with us.
The BSB and unique bank account number will be listed in the ‘How to pay’ section of your bill. Payment will need to be made through your financial institution.
I pay for multiple accounts/bills and usually send one cheque for all of them. How will the EFT work – can I do one payment for all accounts/bills?
A unique bank account will be provided for each account you have with us. This will make sure your payment is allocated to the correct account.