We're upgrading to digital water meters in select suburbs
Upgrading to a digital meter is hassle-free
We'll send you a notice of works, letting you know when your digital meter will be installed.
If you've registered a mobile number with us, we'll send you an SMS reminder the week of installation.
Installation will take between 10-15 minutes and your water will be turned off during this time. If you're home, our contractor will let you know when work begins.
We'll let you know when your daily water usage information is available to view in MyAccount.
We’re upgrading to digital water meters, making it easier for you to manage your water use. Digital meters send regular updates to our secure data centre, so you can access more detailed and timely information about your water use and bills online.
We’ll be replacing your existing mechanical meter with a digital one at no cost to you and we’ll take care of the installation.
We’re upgrading meters in Box Hill North, Glen Waverley, Reservoir and Vermont South between November 2024 and April 2025.
This upgrade is part of our commitment to providing you with the best service possible. With better data, we can manage water resources more effectively, which means smarter water management and cost savings for you.
Smart and convenient.
You’ll get daily water use data, so you can make informed decisions to help you save water and money.
Simple and secure.
Your digital meter sends regular reads to our secure systems. No customer data is stored in the meter and water use data is protected.
Digital meters measure water volume and automatically send regular water readings to our secure data centre by using existing telecommunication infrastructure.
No personal information is stored in the meter and all data is encrypted.
To ensure we can install your digital water meter quickly and easily, check that:
To see your water usage data, log in or sign up for MyAccount, our online service portal.
In MyAccount simply click on Usage to view your daily, weekly or quarterly water usage data.
No. You will still receive a quarterly bill.
No. Digital meters are entirely safe.
They emit low level radiofrequency (RF) waves, a form of electromagnetic energy present all around us from natural and man-made sources and comply with Australian regulatory standards for smart meters and health.
If you have any questions about the digital meter program, feel free to contact us.
If you have any comments or suggestions about the digital meter installation process please let us know by clicking the button below and completing a short survey. This will help shape the future of digital metering.