MyAccount customer trial

Updated May 2024 - New features released

We’re developing a better way for our customers to manage their Yarra Valley Water Account.  

If you’re a customer who pays their bills using Yarra Valley Online Water, you may have received an invitation to trial MyAccount.  

This is an opportunity to:  

• Get early access to MyAccount and try out the improved user experience and new features.  
• Provide personal feedback about what you liked and how we can make improvements.  
• Help shape the development of MyAccount and improve your online experience with us.  

We're dedicated to providing a convenient, secure and easy-to-use way for our customers to manage their Yarra Valley Water account. The best way to know if we're on the right track is by asking our customers to try MyAccount and provide feedback.  

How do I know if I’ve been invited?   

We've emailed an early access invitation to a small number of customers to join the trial. The invitation was sent to email addresses registered with Yarra Valley Online Water.

We'll notify you via email when we make improvements or release new features for you to try. 

Your participation in this trial is highly valued by us but not compulsory. Your current Yarra Valley Online Water Account will continue to be available to you, whether or not you decide to participate in this trial.

Let us know your feedback 

When you log into MyAccount, you can easily give us your feedback by clicking on the 'Feedback' button that appears onscreen. Leave a comment about what you liked or how you think we can improve MyAccount.

Support and enquiries 

If you need support or have questions about your participation in the MyAccount trial, please contact our friendly team at [email protected].

We look forward to learning about your experience in MyAccount.