What your bills pay for
Our clean, safe drinking water reaches the homes and businesses of over 2 million Victorians.
We take pride in providing high-quality water you drink, shower under, cook with, and enjoy every day. And once you’re done, we treat your wastewater with care, to minimise the impact on our natural environment and safely reuse it whenever possible.
Our commitment to you:
- providing safe and pleasant drinking water
- delivering essential services you can rely on
- 24/7 fault and emergency response
- providing financial support services
- looking after our natural environment
- saving water now, to protect our future supplies
- delivering services that meet everyone’s needs.
Keeping water flowing and toilets flushing
We maintain and upgrade over 20,500 kms of water and sewerage pipes to keep your water flowing and your toilets flushing.
Burst pipes and leaks don’t stick to a 9-to-5 schedule, and neither do we. Our field crews are on the job 24/7, focusing on the big bursts first and then taking care of the smaller leaks. So you can keep doing what’s important to you.
Investing in our communities
Melbourne is growing and we’re making sure water is on tap for everyone. Caring for our communities means putting people first, and sustainably managing our water supplies for the future.
That’s why we’re investing in long-term infrastructure projects needed to support our growing city for current and future generations.
Melbourne Water and Parks Victoria charges
We collect the quarterly parks charge and waterways and drainage charge on behalf of others to help manage waterways, drainage and flood protection, and enhance Victoria’s parks and community facilities.
Need financial support?
We understand managing bills can be tough. That’s why we offer a range of options to help take the pressure off bill payments.
- Concession discounts of up to 50% for registered customers.
- Flexible payment plans and bill extensions.
- Utility relief grants of up to $650 for households facing hardship.
Find out how we can support you
Visit yvw.com.au/watercare
Call our team on 1300 441 248