Here are a list of ways you can pay your bill in My Account:

• Direct debit
• BPAY
• Online or by phone using a Debit / Credit card
• SmoothPay
• At any post office
• Centrepay

For more information on making a payment, login or register to MyAccount or visit our Ways to pay your bill page.

If you need to change the personal or login details for your MyAccount details like your email address, login password, or contact details, you can easily update them here.

You can set up direct debit from a cheque or savings bank account, credit union account, or a VISA / Mastercard credit card. 


You can choose to have your direct debit deductions quarterly, on the due date of your bill. 

If you have setup SmoothPay, you can choose to have your deductions debited fortnightly or monthly.

To add direct debit to your account:

1. Login to My Account
2. Select Billing from the top menu
3. Select Direct Debit
4. Input your direct debit details: 
- for bank account enter BSB number, account number, account name 
- for credit card enter credit card number, card expiry date and the name on the credit card.
5. Read the direct debit terms and conditions.
6. Click Submit.

You'll receive a confirmation via email once your direct debit has been set up.

SmoothPay is a payment arrangement that lets you pay your water bill in smaller fortnightly or monthly instalments. You pay the same amount every time and avoid surprises.



How it works

You can easily sign up a SmoothPay arrangement anytime in My Account.

1. Select Billing from the top menu.
2. Select SmoothPay under 'Payment options'.
3. Calculate your payment amount. This is based on your prior 12 months water usage, your service costs and any price increases or additional charges that apply in your case.
4. Select fortnightly or monthly payments and the date you want to start your SmoothPay.
5. Read the SmoothPay terms and conditions.
6. Submit your SmoothPay arrangement.

You'll receive a confirmation via email once your SmoothPay has been set up.

If you need more time to pay your water bill, you can request to extend the due date by up to 30 days.

You can easily apply for payment extension online.

Usually your meter will be located close to the front of the property, often just inside the front fence near a garden tap. If you can’t locate your meter, you can call us on 1800 305 066.