Policies
Diversity, Equity and Inclusion Policy
This policy shows our commitment to Diversity, Equity and Inclusion (DEI). It aims to ensure we access the benefits of a diverse, equitable and inclusive workplace and enables us to reflect the customers and communities we serve, which we believe will lead to better decision making on matters that affect our customers.
Read our Diversity, Equity and Inclusion Policy
Gifts, Benefits and Hospitality Policy
This policy sets out how Yarra Valley Water’s Board of Directors and employees will respond to an offer of a gift, benefit or hospitality. It aims to minimise gift offers made to and accepted by our Board of Directors and employees.
Read our Gifts, Benefits and Hospitality Policy
Customer Domestic and Family Violence Policy
Domestic and family violence is a serious issue that poses substantial risk to the health and wellbeing of our communities and is against the law. This policy explains our approach to support all Yarra Valley Water customers affected by domestic and family violence, with the safety of our customers being paramount.
Read our Domestic and Family Violence Policy
Customer Support Policy
This policy explains our approach to supporting customers who are experiencing financial hardship, and the types of support and services customers can expect from us.
Read our Customer Support Policy
Privacy Policy
We have a strong commitment to ensuring that your personal information is protected and used appropriately.
This policy is integral to the delivery of our 2030 business strategy and objectives. It supports our strong culture, high quality services, a safe and healthy workplace, and the protection of the natural environment.