Yarra Valley Water is a winner at the Ashton Media Customer Experience Awards

Yarra Valley Water is proud to have won “Customer Experience Team of the Year” at the Ashton Media Customer Experience Awards.

Yarra Valley Water’s win recognises its “outside in” approach to identifying opportunities across the customer journey and delivering innovative solutions to address our customers’ needs. This was all made possible through the creation of the Customer Experience Practice back in 2018.

The Customer Experience Practice works to understand customer needs, pain-points and expectations first and then how the broader business can to address these, ensuring that ongoing improvement is maintained.

Yarra Valley Water Managing Director, Pat McCafferty said that the organisation is honoured to be recognised at the Awards.

“We’re incredibly thrilled to receive this award and even prouder that we have an ongoing system of continuous improvement that is customer-centric.

“Our approach to improving customer experience is based on rigorous research, analysis and design to deliver a seamless experience for our customers,” Mr McCafferty said.

The Ashton Media Customer Experience Awards are one of Australian and New Zealand’s ultimate accolades in customer experience and benchmark excellence and innovation within the region.

Yarra Valley Water Divisional Manager of Customer Experience, Dr Anna Lorenzetto said she is very proud that the Customer Experience Practice’s hard work is paying off.

“The team is passionate about creating the best experiences possible for our customers, and we are so proud that Yarra Valley Water has been recognised for this by its CX peers,” Dr Lorenzetto said.