Yarra Valley Water wins top national customer service award again
The ASEAs are highly prestigious customer service awards across all industries, not just the water industry.
The coveted award, presented by the Customer Service Institute of Australia, recognise best practice, performance, and innovation in customer service in the small team category.
Service Experience Manager Kristie Douros collected the award on behalf of the team.
“None of these achievements would have been possible without the passion and dedication of the superstars I’m lucky enough to work with every day. I’ve never encountered a more passionate and hardworking group, so dedicated to supporting both our people and our customers. Their energy, drive, and pursuit of excellence is truly inspiring,” said Ms Douros.
Lisa Anelli, Acting General Manager of Retail Services, said she couldn’t be prouder of the Yarra Valley Water team.
“We’re extremely honoured to be recognised at a national level for our customer service. Thank you to everyone in our team who continue to work hard every single day to ensure our customers have a great customer experience.”
Yarra Valley Water is one of Australia’s largest water utilities, delivering reliable water and sewage sewerage services to over 2 million people across 198 suburbs.
Managing Director Pat McCafferty also paid tribute to staff.
“This is a huge achievement and something we can all be proud of,” he said. “These awards are important because they recognise excellent customer service - an area that we consistently strive to excel in.”
“Customers don’t get to choose their water authority, but we don’t take our customers for granted – endorsements like this award give us confidence we are hitting the mark in terms of service,” Mr McCafferty said.
Yarra Valley Water was recognised alongside other well-known brands such as The Hollard Insurance Company and nib Travel.
Yarra Valley Water's outstanding customer service was also recognised in the 2023 Australian Service Excellence Awards (ASEA) and the Auscontact National Excellence Awards.
In 2022, Yarra Valley Water’s customer service centre was recognised on the world stage when the utility won the International Service Excellence award.
Yarra Valley Water’s customer service team has a hybrid working arrangement with team members working from home and the Mitcham based contact centre. The business emphasises the importance of putting customers first as a core part of its strategy and throughout staff training and development.
For a full list of finalists and winners, head to the CSIA website.